Choosing Home Care Services for your loved ones, or for yourself can be very difficult. At TruCare, we take pride in designing every care plan to meet the individual needs of each client. Below you will find the most commonly asked questions about home care services.
What type of Care services do you provide?
We provided non-nursing care services although we have Registered Nurses that oversees the service to all clients. Hardly ever does assistance and care to an older person involve nursing related actions.
Where are you based and how far can you offer care services?
We are based in Centurion but provide services across Gauteng.
Do you only offer care services to older people?
Yes, we are a service provider to a specific segment in the care industry. We are not a nursing agency that covers all forms of home care. Assistance and care to older persons, ensuring independence to the individual, is our passion and our core service.
What Is Companionship Care OR Home care?
From doing the laundry and taking out the garbage to reading out loud or playing cards, professionals in companionship care and home care serve as another body within the home. They’re available to help remind clients when to take their medications, keep up around the house and even drive someone to a hair appointment. Both services differ slightly in how they work.
Do you offer assistance to individuals with Dementia or Alzheimer’s?
Definitely. At TruCare we believe the home environment is the best possible environment for someone suffering from Dementia or Alzheimer’s as it is a known environment. Our unique approach to dementia care where the focus is on management of dignity has proven to be very successful. Happy clients and staff are proof of this.
How will you find the right caregiver for me or my loved one?
All our staff are permanently employed, Police cleared and in possession of a valid Care Giver qualification. Our screening process of potential staff is well structured to ensure we employ only the best. The specific care requirement, the clients’ expectation of care and the clients’ personality are all factors taken into account when a Carer is assigned. The Carer’s experience and personality need to fit into the environment where services will be rendered.
If we need more specialty care, can you offer that?
We never had to turn away any potential client because we could not service their need. Having said that, our focus is on long-term, non-nursing care and support services. Specialised nursing intervention that falls outside the scope of practise of a Caregiver is referred to a member of the multi-disciplinary team who then works with TruCare to achieve the expected outcome.
Are we locked into a long-term service contract?
No. Depending on the care option, a notice period of one week to no more than one month is applicable.
How quickly can service start?
After the initial assessment by the Quality Assurance Manager, care can typically start two days later providing that all paperwork is in place and everyone is happy with the care plan.